As emotionally intelligent leaders, we do not expect our employees to ‘check their issues at the door.’ We recognize that virtually every business is a people business, and we prepare ourselves to effectively respond to our employees’ needs. Mindful and resonant leaders understand that validating others is essential to developing trust in a relationship, and the compassion that these leaders demonstrate for others is what helps build resonant relationships. So what does it take to validate another? Validating others means to acknowledge and accept another’s feelings, emotions, input, etc. If, as leaders, we tell people to “shut up” or “take your issues elsewhere”, we immediately invalidate them and destroy our interpersonal relationships with them. Emotionally intelligent leaders do not shy away from receiving others’ inputs or from dealing with others’ emotions or feelings; they recognize the opportunity to listen, and, if necessary, provide assistance…with key emphasis on listening. Emotionally intelligent leaders understand when someone simply needs to be listened to or when they actually need assistance in finding a solution to a problem. Again, this may seem to be all common sense, but it is certainly not common practice.
What are your methods for ensuring you validate others? Do you actively/consciously do anything in particular?
Thank you for reading and for sharing!